"It's great feeling like you matter, not like you're just another head count."
Gemma Gregory, Head of IT Service
Our long-term aim is to make NFU Mutual one of the most modern insurance companies in the country
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“Help us to continue to modernise our business by delivering new technologies, whilst providing a first class technology service to our business and to our customers”
- Tim Mann, Chief Information Officer, NFU Mutual
We’re looking for articulate, bright and driven people who can help deliver the latest technologies to an insurance business that really does put its customers and their interests first.
From making sure the basics are working brilliantly to implementing and integrating new solutions that are changing the way we work, the IT Division looks after all information technology used across our business. We’ve made it our mission to revolutionise the technology we use in order to propel our business forward. We understand the difference between being traditional and being old-fashioned. That’s why we’re constantly investing in new technology, undertaking large change programmes and delivering new business systems. It’s an exciting mission, but it comes with its own set of challenges, and it requires us to be skilful, bold and also mindful of our responsibilities.
In order to achieve our ambitions, we’re looking for articulate, bright and driven people who can help deliver the latest technologies to an insurance business that really does put its customers and their interests first. If you think you’ve got what we’re looking for, don’t miss your chance to make a huge impact on the future of our business.
Our IT Division is based in Ryon Hill, Stratford-upon-Avon. Home to many different business areas, the division is vast and varied. Here are just a few areas of our IT Division that you could join:
We have many sub teams within the Architecture department; Enterprise, Solution, Information & Operational to name a few. These teams provide expertise, assurance and governance so that our current projects and development programmes are meeting our strategic roadmap.
This is the home of our first line of cyber defence. Monitoring the estate and ensuring that nothing malicious is able to make its way onto our network, our Cyber Operations team play a key role in making sure that any potential cyber threats are intercepted and neutralised.
The Business Relationship Management team sit on the boundary between IT and all other business areas. They act as ‘account managers’ enforcing IT controls, promoting IT systems and championing the interests of our business within IT. Using in-depth business knowledge, they help to ensure that IT solutions match business needs. Where gaps appear they lead in the identification and creation of solutions to fill them.
The Technology Adoption & Innovation team focus on the deployment and adoption of new and innovative technology across the business.
IT Vendor Management deal with the commercial management and governance of all third party suppliers. Providing a consultancy service for the tendering and contracting of new suppliers, then following through with continuing management once contracts have been signed, they act as IT's gateway to Procurement.
The Business Analysis team shape requirements for the future needs of our business through projects, programmes and business change. They enable all business areas to understand their technology needs within the context of the approved IT architecture, help to define the requirements that inform that architecture, and support colleagues throughout the development and implementation of new technology.
Our Governance and Controls team not only help us to understand the risks we face and track our audit actions, they also uphold a strong controls culture which ensures that processes and procedures are adhered to across the IT Division.
The front line of the IT to the business. Within Service Delivery we have a number of teams offering an array of IT support services to our business as well as internal teams. We follow the ITIL Framework.
We have our very own Life, GI and Corporate in-house application teams who deal with a wide range of development and configuration tasks, as well as providing third line support.
The Testing team are responsible for testing software changes for our General and Life Systems, as well as on Corporate Projects to ensure they are fit for purpose prior to implementation.
“What enthuses me about NFU Mutual is their desire to change as an organisation; to constantly improve and innovate.”
What enthuses me about NFU Mutual is their desire to change as an organisation; to constantly improve and innovate. It’s my job to make sure that we have the best technology solutions in place to enable our people to work in the most efficient and effective way possible and deliver the very best service to our customers. I’ve been given the responsibility of making positive change at NFU Mutual and I really love the transformational aspect of my role. Personally, I’ve found that NFU Mutual provides me with lots of flexibility and we try to accommodate people’s needs where possible.
"One thing most people don’t realise about NFU Mutual is that our IT Division is one of the biggest business areas"
I joined NFU Mutual in 2012 on the IT and Business Management Professional Trainee Scheme. During the time, I had the opportunity to work closely with Senior Business stakeholders in various areas of the IT Division and assist on a huge variety of projects. It gave me a chance to discover my key strengths and decide where I wanted to pursue my career – which is how I ended up as Executive Assistant! From coordinating many divisional initiatives to assisting with day-to-day queries, no two days are ever the same in my role – that’s why I love it.
One thing most people don’t realise about NFU Mutual is that our IT Division is one of the biggest business areas but the great thing is employees still all know each other and there is a real sense of comradery.
"At NFU Mutual, you can be sure that your career will be nurtured and your aspirations will be recognised."
I joined NFU Mutual as a Senior Developer in 2010 when I relocated to the West Midlands. Working in the IT division has been incredibly rewarding as it’s given me the chance to progress, develop my skills and gain qualifications in Prince2, ITIL and CII.
At NFU Mutual, you can be sure that your career will be nurtured and your aspirations will be recognised. I’ve had the opportunity to get involved in some really exciting opportunities – from working as an MI Workstream Lead on a project for our Pricing Team, to recently moving into a position in our Print Division as Print Team Leader.
"You might be wondering why I’ve stayed here so long. For me, it’s the support and the career development."
I live in Stratford-upon-Avon and everyone in the town knows NFU Mutual – and knows them as a good company to work for. So, some 16 years ago, and with a little encouragement from my parents, I wrote to HR asking them if they had any jobs going. Before I knew it I was working in one of their admin teams. I’ve got to say, it’s been upwards ever since. From working in admin I went on to run a small contact centre. Then I worked as an Agency Process Consultant, then a Business Relationship Manager in IT. I’m currently working as an IT Service Delivery Manager.
You might be wondering why I’ve stayed here so long. For me, it’s the support and the career development. I’ve been really lucky with my line managers and career progression throughout my time here!
While you’re here, have a look at where we’re based in Ryon Hill, Stratford upon Avon. It’s an impressive set-up and a great place to work.
As well as roles in IT, we also offer opportunities in a wide variety of business areas. From sales to underwriting, claims to risk management. To search our current vacancies or register for our job alerts by email service, click on the link below.
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