Jon Cawley joined us back in 2017 as Head of Claims, and below he talks about the exciting changes that are happening to our Head Office Claims function.
At NFU Mutual we’re proud of our reputation for delivering exceptional customer service - we regularly win awards for what we do. So, to ensure we can maintain our market leading position, we’re embarking on a period of significant investment to allow us to grow our Head Office Claims Team.
Settling claims is at the heart of what we do and in our head office team we are responsible for setting the strategy and philosophy that drives the day to day delivery of our claims service. We want to redefine what good looks like and we’re using new claims technology to drive this aspiration – but we know that people are what sets NFU Mutual apart.
So, we’re looking for forward thinking innovators who can utilise technical claims knowledge and industry awareness to deliver market leading business results. In return we can offer the opportunity for significant personal development, supported by our new market leading claims systems to provide you with fulfilling careers in a truly inclusive, customer focussed business that treats its people with respect.
If you have the ability to build strong, collaborative relationships and influence change across business and department boundaries you might be just what we need. We have a number of vacancies across the department and we’re looking for people to help us build the capabilities to maintain our cost control (a key part of being a mutual organisation) whilst, helping to deliver our ambition to continue to surpass our customers’ expectations every time.
If this sounds like you, click below to view all our Claims vacancies.
Head Office Injury Claims Manager
Large Loss Technical Manager
Head Office Motor Claims Manager
Motor Claims Manager (AD/TPPD)
Property Claims Manager - Personal
Claims Performance & Analytics Manager
Senior Claims MI Specialist
Claims MI Technician
Claims Supply Specialist