"It's great feeling like you matter, not like you're just another head count."

Gemma Gregory, Head of IT Service

Our locations

We have offices across the UK, including Northern Ireland and the Channel Islands. Our Head Office is in Stratford-upon-Avon and is supported by seven regional offices and over 300 local Agency offices spanning from John O'Groats to Lands End.

We have seven regional centres across the UK

Agency network

We have over 300 local Agency offices across the UK, run by Agents who look after existing customers and attract new ones. The vast majority are self employed, which offers the fantastic opportunity to run their own business while benefiting from NFU Mutual support. More information on these roles can be found at nfumutual-agencies.co.uk.

Find out more about working as an Agent

Regional network

As our customer base has diversified, so has our service structure. Our seven regional centres have a mix of underwriting and claims departments. They support the Agents in their region, with whom they develop lasting relationships.

We also operate NFU Mutual Direct, a contact centre in Glasgow offering customers a flexible way to get in touch on the phone or outside of office hours.


3rd & 4th Floor
10 Temple Back

Covering a vast region, extending from the Isles of Scilly at the Southern-most tip of England and Wales, to the outskirts of Kent and stretching as far as the North Herefordshire border, this is the largest of our eight centres in the UK, boasting a premium income in excess of £340 million.

The Bristol office employs more than 300 staff, split into a number of operational departments, including Underwriting, Service Claims and Personal Injury Claims, as well as housing the National Credit Hire and Affluent Homeowner departments.

A bright, modern air-conditioned building, in the heart of the city's commercial and financial district, it has excellent close-by links to public transport, so you can find yourself out the door and hopping on a bus or train home in as little as five minutes.


Head office

Tiddington Road
Stratford upon Avon
CV37 7BJ

Ryon Hill office

Avon House
Ryon Hill
Warwick Road
CV37 0UY

Based in the heart of Warwickshire, Stratford-upon-Avon is world famous as the birth place of William Shakespeare. The historic centre is full of original Tudor-period buildings and a stone’s throw from the river Avon which winds its way through the town. Central Stratford-upon-Avon is home to our Head Office and Ryon Hill park sites and in addition we have an impressive branch network of out of town regional locations.


Harvester House
Adelaide Street

Our Belfast branch was founded in November 1930 after NFU Mutual were invited to become the official insurer of the Ulster Farmers' Union. Sir Basil Brooke, the then President of the Ulster Farmers' Union later became the first Chairman of the Local Board for Northern Ireland and ultimately Prime Minister for Northern Ireland. Since those early days we have moved premises many times due to expansion, which eventually led us to designing and building our very own office building in 1991, Harvester House, which is now home to over 100 staff.

There are now 23 Groups comprising of 57 Group Specialists in Northern Ireland serving the Union and NFU Mutual. As well as the Regional office in Belfast, we sell our products throughout the region (from Enniskillen to Ballymena), through a network of 23 local tied agents. Our aim is to offer unparalleled service to both our loyal existing clients and all potential new ones.

Please note that if you're applying for a role at NFU Mutual in Northern Ireland, your application will be subject to Northern Irish employment legislation.


27 Newgate Street

Situated close to the convenient Grosvenor Shopping Precinct (only 10 minutes walk from main rail and bus links), the Chester office is a key part of our North West Region. The sales area stretches from Carlisle to Telford and the regional office provides support to north Wales too. Employing over c. 100 staff, split into Underwriting, Customer Service Claims and Administrative support, the office supports a premium income in excess of £90m.


Regional office

Centenary House
69 Wellington Street
G2 6HG

Glasgow is home to two NFU Mutual offices. Our regional branch for Scotland is based here as is our call centre, NFU Mutual Direct.

Since 1996, NFU Mutual Direct has given customers the opportunity to deal with us by telephone. Set up in Stratford-upon-Avon, NFU Mutual Direct moved to Glasgow 13 years ago. The team handles all elements of insurance from new business to renewals and mid-term adjustments.


1 Prince of Wales Road

Our East Regional office is based in the heart of Norwich city centre, on Prince of Wales Road, where we have a small team of commercial underwriters supporting our local agency network.


Zenith House
Clifton Park Avenue
Shipton Road
YO30 5PB

Covering the North of the Country, our York office generates a premium income in excess of £90million.

With over 300 staff, it's operations are split into five departments - Underwriting, Customer Service Claims, Personal Injury Claims, Equine Claims and Administration.

The York Office is one of ur largest regions and is situated just off the outer York ring road, in a semi-rural position close to the River Ouse. The impressive, newly renovated building is just two miles from the city centre, and is complete with its own Cafe and Training Suite, which caters for all training needs across the region.