Assessment criteria
NFU Mutual is very much a “people business” and it’s the relationships we have with our customers, both internal and external, which set us apart from the competition.
Supporting our people in reaching their full potential, encouraging the right behaviours and developing their “star” qualities, are all essential to achieving our three long-term objectives of:
- Being a great company to do business with
- Being a great place to work, and
- Delivering sustainable, profitable growth
We’ve therefore developed the Personal Star to help you to focus on the five qualities which we’d like our people to live and breathe everyday: Business Focus; Delivers Results; Executes Successfully; Customer Focus and Personal Effectiveness.
These personal qualities have been developed to complement the Leadership Star, which describes the attributes and behaviours we want all of our leaders to aspire to. Together the Personal Star and the Leadership Star provide a more focused and robust structure for our Managing Achievement process, replacing our previous competency framework.
