What makes us NFU Mutual? The simple answer is our unrivalled customer focus and personal service. And that’s all down to our people, whether it’s dealing with a claim promptly or treating customers fairly when setting their claims.

As it sounds, our Service Champion award recognises and rewards such efforts. Each quarter an award is made to the person who has gone above and beyond in their role, delivering memorable service to our customers. The winner is rewarded with vouchers, and goes forward to a company-wide competition.

Recent winners have included a motor engineer who repaired cars quickly and professionally, minimising stress and disruption for our customers; an underwriter whose expert advice made sure that customers took out the right insurance cover for them.