Rebecca Sutherland

Claims Training Consultant

“Over the six and a half years I’ve been with NFU Mutual, I’ve worked in all sorts of roles. If you’re keen for career progression, you never have to stand still for long here. They are genuinely committed to individual development and not only offer a generous package of financial support, study leave and award incentives to help you work towards your professional qualifications, but they are continually reviewing their training procedures and talent management processes, to make sure every member of the team’s expectations are not only met, but exceeded. In fact, after my recent promotion to Claims Training Handler, that’s pretty much my job - to check everyone has everything they need.

This approach has certainly worked for me on a personal level. I’ve already completed the CII’s Advanced Diploma (ACII) and the Certificate in Financial Planning (FPC) and I intend to carry on studying for more relevant qualifications as well as gaining practical experience on the job. One of the things I like most about working here is the culture of sharing ideas, resources and expertise. It means you can really get a sense of the bigger picture and make intelligent, well-informed recommendations. We all feel passionate about maintaining the level of service our customers have come to expect – service which has earned us a reputation that’s the envy of the industry. Now that’s something we can all take pride in.”